4.9 out of 5, from 154 ratings nobody at this firm can edit.
Every rating behind that number was left by a customer on Google or on Trustindex. None of it was written here and none of it can be changed here. The live feed sits further down the page, unfiltered, with the four ratings below five stars still in it. Everything above the feed is the frame around it: what the score is made of, what people actually write about, and how to add yours. A person answers at (315) 682-6372.
Not here to read reviews? Business rates are on managed IT pricing, home rates on home IT pricing, and hourly work on booking.
Express IT Solutions holds an average of 4.9 out of 5 across 154 ratings, 152 of them left on Google and 2 on Trustindex, as published on the public Trustindex profile read on 16 August 2026. The breakdown, including the four ratings below five stars, is printed further down rather than summarised away. The reviews themselves load live from Google and Trustindex in the feed on this page. To add one, use the routes under how to leave a review, or call (315) 682-6372.
What is Express IT Solutions rated, and who left the ratings?
A single averaged figure is the easiest thing on a website to assert and the hardest thing to check. So here is the whole distribution rather than the headline, with the source it came from and the date it was read.
The rating is an average of 154 individual ratings, not a score awarded by anybody. It is carried by a Trustindex feed that pulls from the Google Business Profile and from Trustindex itself, so the figure moves on its own when a new rating lands. That is why it is dated here rather than typed in as a permanent claim.
The Google Business Profile for the Fayetteville office.
Collected through the Trustindex profile.
| 5 stars | 150 | |
|---|---|---|
| 4 stars | 1 | |
| 3 stars | 1 | |
| 2 stars | 0 | |
| 1 star | 2 |
150 fives, one four, one three and two ones is 154 ratings and 759 stars. 759 divided by 154 is 4.9286, which is why the published figure reads 4.9 rather than 5.0. Check the arithmetic against the source before believing it.
What do the reviews actually say?
They belong to the people who wrote them. Lifting a sentence out of a review and setting it in a pull quote changes what it meant, so the reviews are counted here and quoted nowhere. Read them in full in the live feed below.
The Trustindex profile publishes 20 of the 154 ratings as individual reviews, and 16 of those carry written text. Read on 16 August 2026, four things recur across them: how quickly the problem was dealt with, that the customer had been in before, the technician’s knowledge, and the technician’s first name. Not one of the 16 names a town. The wording belongs to the people who wrote it and is not reproduced here.
| Word the review uses | How many of the 16 |
|---|---|
| quick, quickly, fast, prompt, rapid, efficient or responsive | 8 |
| again, always, years, long term, second time or go to | 8 |
| knowledgeable, expert, expertise, skilled, proficient or competent | 7 |
| the first name of a technician | 6 |
| the name of a town or a place | 0 |
Counted on 16 August 2026 by searching each of the 16 written reviews on the Trustindex profile for the words printed in its row, so the count can be repeated rather than believed. The technician row counts the three first names that appear in the reviews: Dan, Nick and Joe. Rows overlap, so the column does not sum to 16, and the other 4 of the 20 published reviews are star ratings left without a comment.
Which towns and which services do the reviews come from?
Plenty of sites attach a town name to a review that never mentioned one. That is easy to write and impossible to check, so it is not done here. The coverage below comes from the firm, not from the reviews, and it is labelled that way.
Not one of the 20 published reviews names a town, so no claim is made here about which towns they came from. What the coverage actually is: on site across all of Upstate New York, worked from one office at 511 East Genesee St in Fayetteville. Clients running more than one office are covered at every location on the same standard, including locations reached by air. The nearer towns each have their own page.
The services are a fair question with a fair answer. Three of the 16 written reviews name the kind of work in their own words, and between them they name a repair, an upgrade, a new system set up, a used machine checked over and remote scanning. The other 13 describe how the job went rather than what it was. The full list of what people call about is below, and each one has its own page rather than a paragraph on this one.
Computer repair and tune ups
The machine that will not start, runs slowly, or came back from somewhere else worse than it went. Computer repair.
Virus and malware clean up
Infections, browser hijacks and the remote access tools a scam call leaves behind. Cybersecurity work.
Data recovery
The drive that stopped mounting, with the only copy of something on it. Data recovery.
Networks and Wi-Fi
Cabling, switching, access points and the dead spot nobody could explain. Business IT services, or an on site visit.
Microsoft 365 and email
Mailbox moves, cutovers, and the invoice fraud that starts with one inbox rule. Cloud work.
Managed IT for businesses
The whole estate looked after every month for one flat figure. Managed IT.
Prices are not printed on this page on purpose. Business plans are on managed IT pricing, home plans on home IT pricing, and hourly and fixed price work on the booking page.
What does the 4.9 actually cover?
Every kind of work this firm does, mixed together in one figure. The written reviews name repairs, upgrades, new machine setups, a used machine checked over and remote work, and they were left by homeowners and by businesses. Neither Google nor Trustindex separates a managed IT contract from a laptop screen, so the 4.9 covers all of it at once. The 20 published reviews run from 27 February 2026 to 11 July 2026.
- It is one average, not one per service. A rating left after a hard drive recovery and a rating left after a network install land in the same pool. Nothing on this page splits them, because the sources do not.
- It is not a certification. No trade body awarded it and nobody paid for it. It is the arithmetic mean of 154 ratings left by members of the public.
- It moves without anyone touching this website. The feed reads live from the two profiles, so the next rating changes the average whether or not this page is edited.
Can any of this be checked without taking our word for it?
The source wins. Every count on this page is dated because it is a copy of something held elsewhere, and a copy goes stale the moment a new rating lands.
Yes, and it should be. Both profiles are public and neither one is hosted here. The Trustindex profile prints the same star breakdown this page prints, and the Google Business Profile carries the 152 that sit behind most of the average. Open either one, read the distribution, and compare it against the table above. If a figure on this page ever disagrees with the source, the source is right.
The live feed further down is the same thing again, arriving straight from those profiles as this page loads rather than being typed in beforehand. Every card in it shows the reviewer’s name, the date and which of the two platforms it came from, and the feed can be filtered to one platform or the other. Nothing on this page asks to be believed on its own.
The Trustindex profile lists the total and the count at each star level, which is where the 150, 1, 1, 0 and 2 in the table above were read.
The Google Business Profile for the Fayetteville office holds these directly, with the reviewer names attached.
The reviews themselves, as Google and Trustindex hold them
This is a live feed, not a selection. Express IT Solutions cannot edit, reorder or hide anything inside it, which is the entire point of putting it here rather than retyping the good ones.
The feed below is served by Trustindex and reads from Google and from Trustindex. If nothing appears under this line, a script blocker or the network is stopping it, and the same reviews can be read on the Trustindex profile or on the Google Business Profile.
How do I leave a review?
Two routes, both of which land on a profile Express IT Solutions does not control. Google is the one that matters most, because it is where 152 of the 154 already sit and where the next person searching will look. Trustindex is the alternative if a Google account is not something you want. Neither takes more than a minute and neither needs an appointment.
On the Google Business Profile
Opens the Fayetteville listing on Google Maps. The rate and review control sits under the business name. A Google account is needed, and the review is published under whatever name that account uses.
On the Trustindex profile
Opens the public profile that feeds the numbers on this page. It takes a rating and a comment without a Google account, and anything left there appears in the live feed above once Trustindex publishes it.
Does 4.9 mean every job goes perfectly?
No, and the distribution above says so in public. Four people out of 154 rated the work below five stars and two of them rated it one. Those ratings are on the same feed as the good ones because a page that quietly filters them is worth nothing to the person reading it.
- A bad rating is not deleted. Nothing in the feed on this page can be removed from here. It sits on Google and on Trustindex, and it stays there.
- The call comes before the review. If a job is not right, the number is (315) 682-6372 and the office is a real address you can walk into.
- Nothing is traded for a rating. No discount, no draw, no free hour. A review that was bought is not evidence of anything.
- The figure is dated, not decorated. Every count on this page carries the day it was read and a link to where it was read, so it can be checked instead of trusted.
Who is it that these reviews are about?
One computer service business, trading since 2005 under one legal entity, worked from one office at 511 East Genesee St in Fayetteville, New York. Returning customers show up in the wording rather than in any date range: eight of the sixteen written reviews use a word like again, always or years. That is the whole of what the source supports on the point.
- One legal entity since 2005. Express Computer Service L.L.C., filed 13 May 2005, trading as Express IT Solutions. Not a franchise, not a rollup, not a brand licensed from somewhere else.
- In house engineers, IT technicians and developers. The person who picks up is the person who does the work, not a dispatcher reading from a script.
- A real address you can visit. 511 East Genesee St, Suite 8A, Fayetteville, NY 13066, a short drive from Syracuse, Manlius, Dewitt and Chittenango.
- On site across Upstate New York, multi site included. Every location of a multi site client is covered on the same standard, including locations reached by air.
- More on the firm. The history, the office and what has changed since 2005 is on the about page.
What people ask about these reviews
Are these reviews real, and can Express IT Solutions edit them?
They are real and they cannot be edited here. Every one of them was left on Google or on Trustindex by the person who wrote it, and the feed on this page reads from those two profiles rather than from a file on this website. Nothing can be reworded, reordered or hidden from this end. The two profiles are linked from this page so the same reviews can be read away from it.
Why does the page say 4.9 rather than 5.0?
Because four people out of 154 rated the work below five stars. The arithmetic is on this page: 150 five star ratings, one four, one three and two ones is 759 stars across 154 ratings, and 759 divided by 154 is 4.9286. Google and Trustindex both round that to 4.9. The four lower ratings are shown rather than left out, which is what makes the average checkable.
Where does the 154 come from, and is it only Google?
It is not only Google. 152 of the ratings were left on the Google Business Profile and 2 on Trustindex, which is 154 in total. Both figures were read from the public Trustindex profile on 16 August 2026 and that profile is linked several times on this page. Any count printed here is dated, because a new rating changes it without anybody touching this website.
What happens if a job goes wrong?
Call the office on (315) 682-6372 and say so. That reaches Fayetteville rather than a call centre, and the person who answers can pull up what was done. A review can record what happened but it cannot fix it, so the phone call is the faster route. If it still ends in a low rating, that rating stays on the profile with the rest.
Do these reviews cover business IT work or only home computers?
Both, because the same team does both. The written reviews name repairs, upgrades, new machine setups and remote work, and Express IT Solutions also runs managed IT, networks, cybersecurity and cloud migrations for businesses across Upstate New York. The business side is on the managed IT pages and the home side on the residential pages, and both route to the same office and the same phone number.
READY WHEN YOU ARE
Tell us what is going on.
You have read what other people thought. This is the part where you say what is wrong with yours, in your own words, and get a straight answer about what it takes to fix it.
- It goes to our office in Fayetteville, not a call centre.
- Working out what the job is costs nothing.
- If it is not worth repairing, we will tell you that too.
If something is down right now, call instead
A form waits for someone to read it. A machine that will not start does not wait for anything, so if you are stuck, pick up the phone. That is faster and it costs you less of the day.
The form is the better route for a quote, a question about a plan, or anything with a date on it rather than a deadline of now.
(315) 682-6372Become one of the 154.
Every rating on this page started with somebody ringing a number in Fayetteville and describing a problem. One call and you will know what is wrong, what it takes to put right, and whether it is worth spending money on at all.
Free first call. We will tell you straight if the answer is that it is not worth doing.
Express IT Solutions · Computer service from Fayetteville, New York, since 2005 · Rating figures read 16 August 2026