Managed IT that just works, run by people you can call.
Pick a package, hand us the headaches. We keep your network, devices, and data secure and running so your team can get on with the actual job. Local techs in Fayetteville, on-site across the Syracuse area, and a real person on the phone, not a ticket queue in another time zone.
Everything that keeps a business online, handled.
No single tool fixes IT. It takes a stack of them, watched by people who know your setup. Here is what we look after.
Helpdesk & support
Your team gets a real person when something breaks, by phone, email, or remote session. We fix it and tell you what happened in plain English.
24/7 monitoring
We watch your servers, network, and machines around the clock and step in on alerts, usually before anyone in your office notices.
Patching & updates
Windows, software, and firmware kept current and tested, so you are not the business that got hit by a hole everyone else patched months ago.
Cybersecurity
Endpoint protection, email filtering, and the security habits that actually stop the attacks small businesses get hit with most.
Backup & recovery
Your data backed up, checked, and recoverable. When a drive dies or someone clicks the wrong link, you are back, not starting over.
Strategy & planning
A yearly tech plan and budget so IT spending stops being a surprise. We tell you what is coming and what it is worth doing.
Three packages. One flat monthly bill.
Most Central New York businesses land on Professional. Not sure? Call us and we will tell you straight, even if that means the smaller plan.
- Microsoft 365 management
- Device tracking & management
- Patching & updates
- Pooled support (+25 minutes / seat)
- Helpdesk access (Billed from pool)
- Onsite appointments (Billed from pool)
- Endpoint antivirus
- Everything in Standard
- More support (+30 minutes / seat)
- Endpoint protection with EDR & MDR
- Firewall, DNS & software management
- Identity protection / ITDR
- Email spam filtering
- 24/7 Security operation center monitoring
- Microsoft 365 backup (Email / OneDrive / SharePoint)
- Everything in Secure
- Advanced Email security
- Security awareness training
- Unlimited device backup
- Compliance & reporting support
Pricing depends on how many people and machines you have and what you already run. We scope it on a quick call, then it is one predictable bill. No long lock-ins to get started.
What is in each package
| Feature | Essentials | Professional | Complete |
|---|---|---|---|
| Helpdesk support | Business hours | Priority | Extended |
| 24/7 monitoring | Included | Included | Included |
| Patching & updates | Included | Included | Included |
| Managed backup | Included | Included | Included |
| Advanced security (EDR) | × | Included | Included |
| Email & phishing protection | × | Included | Included |
| On-site visits | As needed | Included | Included |
| Security awareness training | × | × | Included |
| Microsoft 365 & cloud management | × | Add-on | Included |
| vCIO & tech roadmap | × | Quarterly | Dedicated |
Inclusions shown are a starting point and can be tailored to your business. We confirm the exact scope and response times in writing before you sign anything.
A local IT department, without the local payroll.
Hiring one in-house IT person costs more than a whole team from us, and that person takes vacations. We have been doing this in Central New York since 2005. We know the businesses here because we are one of them.
- You get a team, not a single point of failure. Someone is always around when something breaks.
- We show up. On-site across Syracuse, Fayetteville, Manlius, Liverpool, Baldwinsville and the rest of CNY.
- Flat, predictable billing. One monthly number, so IT stops being a surprise line item.
- Security is not an upsell. It is baked into how we run every machine we touch.
If your tech is down, so are we, until it is fixed.
We will agree real response targets with you in writing. The numbers below are typical of how we work; we confirm yours before you commit.
The stuff people ask before switching
How much do your managed IT packages cost?
What is a managed service provider, in plain terms?
Do you actually come on-site, or is it all remote?
Can we switch from our current IT person or provider?
What size businesses do you work with?
Are we locked into a long contract?
Let’s find the right package for your business.
Tell us how many people you have and what is driving you nuts. We will scope a plan and give you a flat monthly number, no obligation, no hard sell.
Express IT Solutions · Managed IT for Central New York since 2005 · Last updated June 2026