Construction IT support for everything but the build
Express IT Solutions runs the technology side of construction companies: the office network and the job-site connection, Microsoft 365 for office and field, the environment your PM and estimating software rides on, backups with tested restores, monitoring. The bids, the schedule and the build stay yours; the boundary goes in writing before anyone logs in.
The work runs from Syracuse, New York, where we have handled business IT since 2005. The same team keeps power plant clients across the country ready for start day; deadlines other people set are familiar ground.
Construction IT support is the management of a construction company’s technology: the office network and job-site connectivity, Microsoft 365 for the office and the superintendents, the environment project management and estimating software rides on, field laptops and tablets, project files backed up with tested restores, accounts opened and closed as crews change, and monitoring. The provider runs and documents that layer, from the office to the trailer, while the bids, the schedule and the build stay with the contractor.
The side of the company that never shows up on a bid
A construction company runs on two kinds of work, and only one gets billed to a job. The field side has the crews, the iron and a schedule somebody promised an owner. The other side, the server in the office closet, the estimator’s PC holding every open bid, the laptop in the super’s truck, belongs to whoever objected least.
You know how that ends. The internet drops the morning a bid is due. A field laptop dies with the only marked-up set. A sub’s new bank account turns out to be an attacker who read the real thread and picked the right draw. Not negligence; arithmetic. A company staffed to build has no hours left for IT, and the gaps are where the money leaks.
There has never been more riding on it here: the Micron build is pulling site work, steel and trades into Central New York, and the contractors winning that work are the ones whose paperwork holds up. Closing that gap is managed IT for contractors in practice, on the same bones as our managed IT services.
On the infrastructure side of the job, deliberately
The build belongs to the people who know how to put it up. What to bid, how to sequence the work, which sub gets the mechanical package: your calls, and an IT company with opinions about them should worry you. We promise the opposite, in writing, before anyone logs into anything.
What we take on is everything underneath the job: network and firewall, identity and MFA, the machines in the trailer and the trucks, backups and the proof they restore, the named accounts vendors use, monitoring. Your project management platform belongs to its vendor; the environment it rides on is ours, and when the vendor’s support line says the problem is on your end, that ticket is ours too.
Your PMs, supers, estimators and crews.
One accountable IT team, on one standard.
If any of these sound like your company
Common arrangements, because each works right up until it matters.
- Every open bid lives on the estimator’s PC.
One machine, never imaged, and bid day does not move.
- The new site has power before it has internet.
So the trailer runs on somebody’s phone while the carrier schedules the circuit.
- The super’s laptop lives in the truck.
Heat, dust and a dashboard. The markups on it exist nowhere else.
- A wire-change email lands the week of a draw.
It reads exactly like your sub’s bookkeeper. The defense has to exist before the attempt.
- Crews change faster than logins do.
A PM leaves mid-project and nobody is certain every login went with them.
- The PM software vendor blames the network. The network has no owner.
So the ticket bounces while the job waits.
First engagements start with the three that sting most. Name yours on a scoping call.
Three failures we prepare contractors for
The bid that almost did not go out
Bids close at two. At seven the internet is down, or the one PC holding the takeoffs and the final number will not start.
Weeks of estimating with no path out the door. A missed bid is a job that never existed.
Monitoring that catches a dying disk in a quiet week, estimate files replicated off that one machine, restores tested on a calendar, a second internet path. We will not promise nothing breaks on bid morning; we make sure it starts on proven, watched equipment.
The laptop with the only set of markups
A superintendent’s laptop dies in the truck, or leaves through a window, with months of as-built markups and photos stored nowhere else.
The record of what actually got built, rebuilt from memory. On a disputed job that gap has a dollar figure.
Field machines sync to the company’s systems instead of a C: drive, disks are encrypted so a stolen laptop is only a hardware loss, and a spare is staged.
The wire change on draw week
Days before a draw, an email asks to route a sub’s payment to a new account. The thread reads right; the attacker has read it for weeks, and an inbox rule hides the replies.
A six-figure payment gone, a sub still owed, lien exposure. Recovery is rare.
MFA on every mailbox, alerts when a forwarding or inbox rule appears that nobody created, filtering tuned for impersonation. The procedural half stays the company’s: bank changes get confirmed by a call to a number already on file, every time. Check your tenant with our Microsoft 365 inbox rule fraud walkthrough.
What our team handles at a construction company
Plain descriptions. The specifics come out on the first call.
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Office, trailer and yard networks
The office network and the firewall in front of it, then connectivity where the work is: a trailer that needs internet before the carrier shows up gets a Starlink rental, and yard cameras get a network built to carry them, coordinated with the camera vendor.
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Microsoft 365 for the office and the field
Mail, files and identity on named accounts with MFA, so a super on a tablet and a bookkeeper at a desk see the same job folder. Retention set on purpose, admin separate from daily use. Same discipline as our Microsoft 365 support practice.
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Email and draw-payment fraud defenses
Filtering tuned for the impersonation mail contractors receive: the sub with new bank details, the invoice that is almost right. Alerts on new inbox rules, encryption for payment instructions, training for the people who open the mail. Part of our cybersecurity practice.
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Field laptops, tablets and the machines in trucks
Hardware specced for people who do not work at desks, imaged so a replacement is routine, encrypted so a loss is only a loss. Repairs run through our on-site repair service; replacements come from our computer sales side, configured first.
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Drawings, project files and tested restores
Current sets, closeout documents, photos and the job folders behind them: backed up with copies ransomware cannot reach, restores tested on a calendar. A contractor’s records outlive the job; retention gets set with warranty and dispute windows in mind.
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The environment your PM and estimating software rides on
The platform belongs to its vendor, hosted or local, and we do not pick it for you. Everything it depends on is ours: the connection, the workstations, the server down the hall, the backups behind anything local. The wider arrangement runs like our business IT services everywhere.
Tell us which of these the company is missing. The conversation is free and specific.
Straight answers for owners and office managers
The questions we actually get asked.
What does managed IT cover for a construction company?
The office network and firewall, job-site connectivity, Microsoft 365 with MFA, field laptops and tablets, the environment PM and estimating software rides on, backups with tested restores, accounts opened and closed as crews change, monitoring. The same list covers a two-truck remodeler and a GC with eight active jobs; only the weight moves.
Can you get internet to a job trailer before the carrier shows up?
Yes. Starlink rental kits get a trailer or site office online while the permanent circuit is still an open order. Details are on our Starlink rentals page.
Can you work with our project management software vendor?
Yes, and the boundary is clean: the application belongs to its vendor, everything it rides on is ours. We keep the connection, the workstations and the logins healthy, and take the ticket when the vendor’s support says the problem is on your end.
How fast can a new hire be set up?
On their first day, when we get the start date ahead: account, mailbox, the job folders they need and nothing they do not. Departures run the same checklist in reverse, confirmed in writing.
What stops a fake wire-change email on a draw payment?
A procedure the company never skips, backed by controls that make the setup harder. Bank changes get confirmed by a call to a number already on file, every time. Our half is MFA on every mailbox, alerts on new inbox rules, and filtering tuned for impersonation.
What does IT support cost for a contractor?
Hourly for projects, or a flat monthly rate, with the price in writing before work starts. Published plans run $65, $80 and $99 per user per month; what each includes is on the MSP packages page.
Do you come out to job sites?
Yes. All of Upstate New York, and within 50 miles of Syracuse no questions asked. Farther sites get planned visits, including travel by air. The office, the trailer and the yard count as one engagement.
Every one of these is cheapest in a quiet week
A bid-morning outage, a dead field laptop, a wire that almost moved: each is decided in a quiet week. The scoping call is specific: what you run, where it is thin, what we would do first, a price in writing. If your setup is fine, you will hear that.
Book a scoping call
Three required fields. A person at our Fayetteville office reads it.
Tell us what the company runs on.
How many people in the office and in the field, what you bid and build in, where the drawings live, and what failed last month. Enough for a straight recommendation and a price in writing.
Fayetteville, NY 13066
Syracuse, NY 13202
help@expresssupport.com