Business IT services for Syracuse and Upstate New York
The helpdesk your staff call, the monitoring and patching behind every machine, security, backups with tested restores, email and Microsoft 365, the office network, and the vendor calls nobody has time for. One team has run that layer for Central New York businesses since 2005, and this page is the front door to all of it.
Start wherever suits you: read what we run day to day, see how an engagement starts, or go straight to the published monthly packages. The phone works too. (315) 682-6372 reaches our office in Fayetteville, not a national queue.
Business IT services means everything a business needs from an IT department, delivered by an outside team: a helpdesk that picks up, monitoring and patching on every machine, security tooling, backups with restores that get tested, email and Microsoft 365 administration, the office network and Wi-Fi, and management of the vendors behind it all. Express IT Solutions has run that layer for Upstate New York businesses since 2005, from offices in Fayetteville and downtown Syracuse, bought either as a flat monthly plan or as project and hourly work.
Why would you use Express IT Solutions?
Because the things that go wrong with IT suppliers are known, and each one has a factual answer here. Not adjectives. These:
- Since 2005, one legal entity. Express Computer Service L.L.C., filed 13 May 2005, trading as Express IT Solutions. Not a franchise, not a rollup, not a brand licensed from somewhere else.
- Local techs who show up. The people on the phone are the people in the truck, based in Fayetteville, on site across Upstate New York and within 50 miles of Syracuse no questions asked.
- Price in writing before work starts. Monthly plan, project or hourly, the figure arrives in writing and nothing proceeds until you agree to it.
- One number to call. (315) 682-6372 covers every service on this page. No queue four states away reading your file back to you.
- 4.9 from 154 public Google reviews. You can read them rather than take the number on trust.
- We name what we do not touch. Scope goes on paper, including the systems that stay with their vendors and the decisions that stay with you.
If you only came for the numbers: packages from $65 per user per month, published in writing
What we run day to day
The eight jobs an IT department exists to do. Every one of them is covered on the monthly plans, and most are available as one-off work when that is all you need.
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Helpdesk and day to day support
Someone’s Excel will not open, the scanner stopped scanning, a new hire starts Monday and needs everything. Staff call or email, every request becomes a ticket, and the person working it can see the machine, the mailbox and the history instead of asking what version of Windows you think you have.
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Monitoring and patching
Every server and workstation reports in: disk health, failed updates, the backup that did not run, the battery that will quit at the worst moment. Patches go out on a schedule, not when somebody remembers, and most of what we fix gets fixed before anyone in your office knew it was wrong.
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Security
Endpoint protection on every device, multi factor authentication on everything that matters, mail defenses tuned for the phishing your staff actually receive, and someone paying attention to the alerts. The deeper layer, from assessments to the tooling itself, lives on our enterprise security page.
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Backups and disaster recovery
Backups run on every machine that matters, and restores get tested on a calendar instead of assumed. The plan for the bad week, a dead server, a flooded office, a ransom note on a screen, is written down before it is needed, so you know where your data lives and what order things come back in.
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Email and Microsoft 365
Licenses, mailboxes, Teams, SharePoint and OneDrive, administered rather than merely paid for. New starters arrive with accounts ready, leavers lose access when they leave and you get that confirmed in writing, and the tenant settings nobody ever reviewed get reviewed. The full story is on our Microsoft 365 support page.
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Network and Wi-Fi
Firewall, switches, access points and the cabling behind the wall plates, documented so the next person in the closet is not doing archaeology. Guest Wi-Fi that never touches the side of the network holding your files, and internet outages chased with the ISP by us, not by whoever is least busy.
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Vendor management
The copier company, the ISP, the line of business software vendor who says the problem is on your end. We hold the ticket, sit through the hold music and work the issue with them, so your office manager stops being an unpaid translator between vendors who blame each other.
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On-site work, servers and hardware
Remote fixes most of it; a truck covers the rest. Servers, workstations, racks and cabling, specified, supplied or installed, with hardware and labor separated on every quote. On site across all of Upstate New York, within 50 miles of Syracuse no questions asked, and farther by planned visit.
Two of these rows have whole pages behind them: enterprise security solutions and Microsoft 365 support
How an engagement starts
The same three steps whether you want everything handled or one problem gone.
- A scoping call. You talk to a person who does the work. We ask what you run, what hurts and what it is costing you, and we tell you on the same call what we would do about it, including the times the honest answer is to change nothing.
- A price in writing. Flat monthly for full coverage, a fixed scope for a project, hourly for the one-off job. The figure arrives in writing before anything is ordered, and nothing proceeds until you agree to it.
- Onboarding. We document what you have before changing any of it: passwords into a vault, the network mapped, vendors and licenses listed, monitoring and backups brought up to our standard. Day one is quiet on purpose.
The monthly numbers are published, not held back for a call.
The same layer, tuned to your industry
Seven rooms we already know. Each page says what changes when the files are matters, charts or returns.
Law firms
Encrypted email, conflicts walls on the technical side, tested backups, e-filing nights prepared for.
Read the page
Financial services
Hardened Microsoft 365, wire fraud defenses, offboarding that closes every account.
Hotels and apartments
Property-wide Wi-Fi from a real site survey, guest traffic walled off from operations.
Startups
The IT foundation that scales from 5 to 50 without rebuilding it at 51.
Accounting firms
Tax season readiness, encrypted email, seasonal staff accounts, the controls your WISP calls for.
Read the page
Medical offices
EHR connectivity, HIPAA security, backups with real restore tests, fast sign-ins between patients.
Read the page
Dental practices
Practice management software, imaging workstations, and the front desk machines that keep the schedule moving.
Read the page
Manufacturing
Everything but the machines: office network, ERP connectivity, and segmentation that keeps the floor separate.
Read the page
Power plants and peakers
Business-side IT for generating facilities nationwide: vendor remote access, monitoring for unstaffed sites.
Read the page
Micron-area businesses
Office stand-ups, networks and security for suppliers and newcomers arriving around the project in Clay.
Read the page
All industries
The full list on one page, one room per card, including the ones not shown here.
See every industry
Technology Partners We Trust
We partner with industry-leading technology vendors to deliver the best solutions for your business.
What Central New York businesses say
Word for word from public Google reviews. Names as the reviewers published them.
“Express provides excellent service, we’ve been with them for years. They are always responsive to whatever issues we might have. Great work, always totally pleased.”
Dave Kamp · public Google review
“Exceptional, professional service. They are very honest, quick and can solve many needs. Our Church/business has been working with them at our business for quite awhile.”
Marie Beagle · public Google review
“Express IT Solutions fixes the problem every time! I’ve worked with them for years for computer repairs, upgrades, and…”
Cynthia O’Connor · public Google review
The rest live where we cannot edit them: 4.9 from 154 public Google reviews
What businesses ask before they call
Straight answers, short enough to read standing up.
What do business IT services include?
Everything a working office needs from an IT department: a helpdesk, monitoring and patching, security tooling, backups with tested restores, email and Microsoft 365 administration, the network, and management of outside vendors. Some businesses buy all of it as a flat monthly plan, others bring us one project or one recurring headache. The list on this page is the day to day layer; each item has a deeper page behind it.
What is the difference between business IT services and managed IT?
Managed IT is one way to buy business IT services: an ongoing agreement where we look after the whole environment for a flat monthly figure, with helpdesk, monitoring, patching and backups inside it. Business IT services is the umbrella above it, which also covers projects with a scope and an end date, hourly work when something breaks, and co-managed arrangements beside your own IT person. Same team, same office, same phone number, bought differently.
Do we have to be on a monthly plan to get help?
No. Plenty of the businesses we work with have never been on a plan and call when they need something done. The monthly agreement exists because some firms want one predictable bill and everything covered, not because it is the only door in. If a plan would genuinely cost you less than the way you buy now, we will say so, and if it would not, we will say that too.
How does an engagement start?
With a scoping call, then a price in writing, then onboarding. On the call you talk to someone who does the work, not a salesperson with a script. The figure arrives in writing before anything is ordered, whether that is a monthly plan, a fixed project or hourly time, and onboarding begins by documenting what you already have rather than changing it.
Can you work alongside the IT person we already have?
Yes, and it is more common than replacing anybody. One internal person can carry a helpdesk or a project, rarely both. Co-managed work means we take defined parts: after hours cover, the security tooling, the server and network layer, or the project that would otherwise stall. Who owns what goes on paper, so nothing falls between two chairs.
How far do you travel, and can you cover more than one office?
We work on site across all of Upstate New York, and within 50 miles of Syracuse no questions asked, from offices in Fayetteville and downtown Syracuse. Clients with several locations are covered at every one of them on the same standard, and where driving does not make sense the visit is planned with you, including travel by air.
What does business IT support cost?
The monthly plans are published: $65, $80 and $99 per user per month, with what each includes listed on the MSP business packages page. Project and hourly work is priced from its scope, so nobody can quote yours off a web page, including us, but the figure goes in writing before anything is ordered and nothing proceeds until you agree to it.
Can you take over from our current IT provider?
Yes, and the part worth getting right is the handover rather than the first day. Before you give notice, ask the current provider for the administrator credentials, the license and domain registrations in your company name, the network documentation and the backup configuration. If they will not hand those over, that is worth knowing while you are still a paying customer. We will tell you what to ask for, whether or not you end up moving to us.
Anything else is faster asked than read. Book the scoping call below
Book a scoping call
A few fields now, a straight recommendation on the call.
One number, and it reaches the people who do the work
Call and describe what you have. You will hang up knowing how we would approach it, roughly what shape the work takes, and whether it is a plan, a project, or nothing at all.