Outsourced IT services for Syracuse and Central New York.
An IT department is not one job. It is a helpdesk, a security function, a patching schedule, a backup discipline, a planning cycle and a buying department, and in most small companies all of it lands on one overworked person, or on whoever in the office is “good with computers”.
Outsourcing IT means handing that entire function to one firm that already has the team, the tools and the habits. Express IT Solutions has been that firm for Central New York businesses since 2005, from offices at 511 East Genesee St in Fayetteville and 120 Madison St in downtown Syracuse. A local IT department, without the local payroll. The full town by town list is on the service areas page.
What outsourced IT actually means
You keep your business. We run the technology under it: the support your people call, the monitoring that watches your systems, the patching that closes holes, the security that filters what reaches your inboxes, the backups that make a dead drive an inconvenience instead of a crisis, and the yearly plan that stops IT spending being a surprise.
Outsourced IT and managed IT describe the same relationship from two directions. Outsourcing is the decision you are making; managed IT services is the machinery that delivers it, on a flat monthly fee. This page is about the decision. That page, and the MSP business packages behind it, are about the machinery.
What your outsourced IT department includes
- Helpdesk. A real person by phone, email or remote session when something breaks. Full detail on our IT helpdesk services page.
- Monitoring. Automated 24/7 monitoring across servers, network and machines on business plans, with people who step in on alerts.
- Patching and updates. Windows, software and firmware kept current, so you are not the business that got hit by a hole everyone else patched months ago.
- Security. Endpoint protection, email filtering and the habits that stop the attacks small businesses actually get hit with. Deeper work lives under cybersecurity services.
- Backup and recovery. Data backed up, checked, and recoverable.
- Network care. The physical layer, Wi-Fi, switching, cabling, firewalls, handled by the same company. See network support.
- Planning and budgeting. A yearly technology plan, so decisions get made before they become emergencies.
- Projects and purchases. Office moves, hardware refreshes and migrations through our business IT services, with straight advice on what to buy and what to skip.
Outsourcing versus hiring in house
One in house IT person gives you one set of skills, one point of failure, and zero coverage on vacation, sick days and the day the resignation letter lands. The same budget line, outsourced, buys a team: helpdesk hands, a network person, a security function and someone thinking about next year, none of whom take all their knowledge with them when they leave.
It also buys a number you can see in advance. Our plans are a flat published per seat fee, $65, $80 or $99 a month per seat depending on the package, printed on a public pricing page and a downloadable rate card. No local competitor publishes their pricing at all. If a firm will not show you a price list before you sign, ask yourself what else gets decided after the contract.
Keep your IT person, outsource the rest
Outsourcing is not always all or nothing. If you have an IT person you trust, we work alongside them, taking the after hours monitoring, the security stack, the patching grind or the overflow support, while they keep the parts they do best. That co managed arrangement is common, and it is often what saves a good internal hire from burning out.
How switching to outsourced IT works
- A free scoping call. How many people, how many machines, what is already in place, what hurts most. No obligation on the other end of it.
- A written proposal. Which package fits and exactly what is included, with response expectations and inclusions confirmed in writing before you sign anything.
- Onboarding. We inventory and document your systems and bring monitoring, patching and security up to plan standard.
- Steady state. Your people call the helpdesk, the systems get watched, and you get a technology plan instead of a technology lottery. No long lock ins to get started.
One company for IT, security, software and AI
Most outsourced IT firms stop at keeping the lights on. We are also a software and AI shop: in business since 2005, with AI projects running in production every day, and real products like PlowzBox and CNY Signal running on systems we built. When your outsourced IT department can also automate the paperwork it sees you drowning in, the relationship pays for itself differently.
Twenty one years, one town, one phone number, 4.9 stars from 154 reviews. On site anywhere in Upstate New York, remote support beyond it, and multi office businesses supported at every location.
Outsourced IT questions, answered straight
What is outsourced IT?
Outsourced IT means an outside firm runs your company’s entire technology function, support, monitoring, patching, security, backups and planning, instead of you employing IT staff to do it. You pay a flat monthly fee per seat, and the firm carries the tools, the team and the responsibility.
Is outsourced IT the same as managed IT services?
Effectively yes. Outsourced IT is the business decision, and managed IT services is what providers call the delivery: one team, flat fee, everything watched. Our managed IT services page details exactly what the machinery includes, and our MSP business packages page shows the levels and prices.
How much does it cost to outsource IT in Syracuse?
Our pricing is published: flat per seat plans at $65, $80 or $99 a month depending on the package, plus a public pay as you go rate card for anything outside a plan. Which package fits depends on headcount, machines and what you already run, and we scope that on a free call with the inclusions confirmed in writing before you sign.
Do we lose control of our systems if we outsource?
No. It is your business and your data; we run it and document it. You get plain English reporting on what exists and what we did, and a yearly plan you approve rather than discover. Documentation of your environment is part of the point: most new clients arrive with systems only one departed person ever understood.
What happens to our current IT person?
If they are good, keep them. We regularly work co managed, taking monitoring, security, patching and overflow support while your person keeps the local knowledge and the parts of the job they like. Outsourcing the grind often makes the internal role better, not redundant.
Are we locked into a long contract?
No long lock ins to get started, and everything you are signing up for is confirmed in writing first. We publish our prices and put inclusions on paper because we would rather keep clients by being good than by making leaving painful.
What long-term clients say
Word for word from public Google reviews. Names as the reviewers published them.
“Express Computer Service is terrific. no matter how large or small the issue is with our computers, they respond…”
Barbara Rothschild · public Google review
“I have been a customer of Express Computer Service for over 25 years and your customer service has been, and continues…”
D.A. Thomas · public Google review
“I have always had good experiences with this team. They listen to the problem and take the time to go over it with you if you need or want them to. Very good experience and reasonable.”
Sue Kazel · public Google review
Find out what your IT department should cost.
Tell us how many people you have and what is not working. You will get a straight recommendation, a package that fits, and the price in writing, usually from the first conversation.
Express IT Solutions, 511 East Genesee St Suite 8A, Fayetteville NY 13066. help@expresssupport.com. Serving Syracuse and all of Central New York since 2005.