Managed IT pricing for Syracuse & Central New York businesses.
Three packages, three published rates, billed per seat per month. No form in the way and no call for pricing. Below is what each package costs, exactly what it covers, what it does not, and the four things that move the figure. Or skip all of it and talk to a person at (315) 682-6372.
Or jump straight to the three packages and what each covers.
Source: our own managed IT packages page, expresssupport.com/msp-business-packages/. Checked August 14, 2026.
Managed IT in Syracuse and Central New York is priced per seat per month. Express IT Solutions publishes three packages: MSP Business Standard at $65 per seat, MSP Business Secure at $80 per seat, and MSP Business Total at $99 per seat, each billed flat monthly, per user or device. Your bill is that rate multiplied by the seat count we agree in writing. Seat count, support volume, security level and on-site time move it. Call (315) 682-6372.
What managed IT costs, per seat, per month
Same three packages we quote on the phone, at the same three figures we publish. Most Central New York businesses land on MSP Business Secure, and we will say so even when the smaller one is the right call.
- Microsoft 365 management
- Device tracking & management
- Patching & updates
- Pooled support, 25 minutes per seat
- Helpdesk access, billed from pool
- Onsite appointments, billed from pool
- Endpoint antivirus
Support pool25 minutes per seat, per month. Helpdesk and onsite both draw from it.
- Everything in Standard
- More support, 30 minutes per seat
- Endpoint protection with EDR & MDR
- Firewall, DNS & software management
- Identity protection / ITDR
- Email spam filtering
- 24/7 Security operation center monitoring
- Microsoft 365 backup (Email / OneDrive / SharePoint)
Support pool30 minutes per seat, per month. Helpdesk and onsite both draw from it.
- Everything in Secure
- Advanced Email security
- Security awareness training
- Unlimited device backup
- Compliance & reporting support
Support poolNot published on this tier. We scope it with you and write it into your agreement.
Every figure and every inclusion above is copied from our own published packages page, in its own words. We confirm your seat count, your scope and your response targets in writing before you sign anything.
Source for $65, $80 and $99 per seat and all inclusions: expresssupport.com/msp-business-packages/. Checked August 14, 2026.
| What you getPer seat, per month | MSP Business Standard$65Seat / month | Most popularMSP Business Secure$80Seat / month | MSP Business Total$99Seat / month |
|---|---|---|---|
| Microsoft 365 management | Included | Included | Included |
| Device tracking and management | Included | Included | Included |
| Patching and updates | Included | Included | Included |
| Endpoint antivirus | Included | Included | Included |
| Pooled support allowance | 25 minutes per seat | 30 minutes per seat | Scoped with you |
| Helpdesk access | Billed from pool | Billed from pool | Billed from pool |
| Onsite appointments | Billed from pool | Billed from pool | Billed from pool |
| Endpoint protection with EDR and MDR | Not included | Included | Included |
| Firewall, DNS and software management | Not included | Included | Included |
| Identity protection (ITDR) | Not included | Included | Included |
| Email spam filtering | Not included | Included | Included |
| 24/7 Security operation center monitoring | Not included | Included | Included |
| Microsoft 365 backup (Email, OneDrive, SharePoint) | Not included | Included | Included |
| Advanced email security | Not included | Not included | Included |
| Security awareness training | Not included | Not included | Included |
| Unlimited device backup | Not included | Not included | Included |
| Compliance and reporting support | Not included | Not included | Included |
Standard and Secure publish a per seat support allowance. MSP Business Total does not carry one on our packages page, so the row above says so rather than printing a figure we cannot source. We scope the Total allowance with you and write it into your agreement. Inclusions and rates: expresssupport.com/msp-business-packages/, checked August 14, 2026.
What actually moves your monthly figure
A rate card tells you the unit price. It does not tell you your bill. Four things decide which package you are on and what it adds up to, and none of them is a secret.
Seat count
The published figure is a unit price, not an invoice. Ten seats on Secure and forty seats on Secure are the same rate and two very different bills, so counting the seats correctly is the first thing we do on a scoping call, before anyone talks about features.
Published basis
Flat monthly, per user or device.
How much support you actually use
Support is pooled across your seats, not unlimited. Standard carries 25 minutes per seat and Secure carries 30, and helpdesk access and onsite appointments both draw down that same pool. A team that calls every day needs a different pool from a team that calls twice a quarter.
Published allowance
Pooled support, 25 minutes per seat on Standard, 30 on Secure.
Security posture
This is the whole distance between the three packages. Standard gives you antivirus. Secure adds EDR and MDR, firewall, DNS and software management, identity protection, spam filtering and 24/7 security operation center monitoring. Total adds advanced email security, awareness training and compliance reporting. Your insurer or your regulator often picks this one for you.
Published tiers
$65, $80 and $99 per seat, per month.
How often you want somebody in the building
Onsite appointments come out of the same pooled minutes as the helpdesk, so how often you want a person on site is a real input rather than a free extra. We work onsite anywhere in Upstate New York, and at every location clients with more than one office run. If you want scheduled hours every week, we scope that and put it in writing.
Published basis
Onsite appointments, billed from pool.
All four drivers restate what is published on expresssupport.com/msp-business-packages/. Checked August 14, 2026. Nothing on this page estimates what any of them costs.
What the seat price does not include
Most rate cards stop at the good news. Here is the other half, in plain words, before you spend a call finding it out. Nothing below is a surprise we are hiding, it is a list we would rather you read now than discover in month two.
Not inside the per seat price
- Hardware. The published inclusion list covers managing and protecting your machines. It does not cover supplying, replacing or warranting them.
- Parts. Physical parts are quoted per job. Our booking page states this plainly for in-store work as “plus parts as needed”.
- Third party software beyond what is named. Microsoft 365 management, antivirus, EDR, MDR, ITDR, spam filtering, firewall, DNS and Microsoft 365 backup are named in the packages. Anything else you run is your license.
- Projects and migrations. A move, a server replacement or a mailbox migration is scoped work, not pooled support. Mailbox migration has its own published rate lower down this page.
- Unlimited support. Support is a pool. We tell you the size of it before you sign and we tell you when you are near it, rather than quietly running a meter.
Not published anywhere, and why
- The rate once a support pool is empty. No published source of ours states one, so this page does not either. You get it in writing with your agreement.
- The support allowance on MSP Business Total. Standard and Secure publish a per seat figure. Total does not, so we scope it with you rather than print a number we cannot source.
- Onboarding or setup. It depends entirely on how many machines and how much documentation we inherit. We price it on the first call, in writing, before anything starts.
- Contract length and notice. The term belongs in your agreement where you can read it, not in a headline. We keep terms reasonable and spell everything out before you sign.
- After hours and weekend rates. Not published, so not stated here. Ask and we will put your out of hours cover in the agreement.
- Response times as a number. We agree real response targets with you in writing rather than advertise an average nobody can hold us to.
Five exclusions and six numbers we will not guess at on a webpage. You get every one of them in writing before you sign. That is the trade, and it is the reason this page exists instead of a PDF nobody can search.
How much does managed IT cost per user in Syracuse?
Express IT Solutions publishes three per seat rates. MSP Business Standard is $65 per seat, MSP Business Secure is $80 per seat, and MSP Business Total is $99 per seat. All three are billed flat monthly, per user or device. Those are the published figures, not a range assembled for this page, and they are the same numbers we quote on the phone.
| Package | Rate | Billing basis |
|---|---|---|
| MSP Business Standard | $65 seat | Flat monthly, per user or device |
| MSP Business Secure | $80 seat | Flat monthly, per user or device |
| MSP Business Total | $99 seat | Flat monthly, per user or device |
Source: expresssupport.com/msp-business-packages/. Checked August 14, 2026.
Is a seat a person or a device?
Our published billing basis is flat monthly, per user or device, which is an either or rather than a definition. An office of twelve people running twenty machines can honestly be counted more than one way, so we are not going to print a rule here that would be wrong for half our clients. We count your environment with you and write the seat definition into your agreement before you sign.
| What we count | What that means for your bill |
|---|---|
| People | Everyone who needs a login, a mailbox and a human to call when it breaks. |
| Devices | Every machine we monitor, patch and protect, including the shared ones nobody claims. |
| Servers and shared kit | Counted separately from desks, because they carry different work and different risk. |
| The written definition | Whichever basis we agree goes into the agreement in words, so your invoice is checkable. |
Billing basis published on expresssupport.com/msp-business-packages/. The counting method is agreed per client and is not a published rate.
What is the difference between Standard, Secure and Total?
Security posture, almost entirely. Standard at $65 per seat covers Microsoft 365 management, device tracking, patching, pooled support and endpoint antivirus. Secure at $80 adds EDR and MDR, firewall, DNS and software management, identity protection, spam filtering, 24/7 security operation center monitoring and Microsoft 365 backup. Total at $99 adds advanced email security, awareness training, unlimited device backup and compliance reporting support.
- Standard is for offices that need things to work. Managed, patched, protected, and somebody to call.
- Secure is where most CNY businesses land. It is the tier that answers the questions a cyber insurance form actually asks.
- Total is for compliance and evidence. When somebody outside your business needs proof, not just working systems.
- The line-by-line comparison is above, all seventeen rows of it, so you can see exactly where each package stops.
Is a monthly plan cheaper than paying by the hour?
It depends on how often you need us, and we are not going to pretend otherwise. Our published business rates are $199 per hour remote and $219 per hour onsite. A plan converts that into one predictable figure and adds monitoring, patching and security that hourly work never covers. If you call twice a year, hourly is honestly fine. Tell us your real volume and we will say which is cheaper for you.
Hourly business rates published on our pay as you go rate card and on expresssupport.com/booking/, which agree exactly. Checked August 14, 2026.
How does a managed plan compare with hourly, in-house, or doing nothing?
Four real options, side by side, with the published figures where published figures exist and an honest blank where they do not. We have not put a salary in the in-house column because only your payroll knows that number.
| How it works | Managed plan | Pay as you go | In-house hire | Doing nothing |
|---|---|---|---|---|
| What you pay | $65, $80 or $99 per seat, per month | $199 per hour remote, $219 per hour onsite | One salary plus benefits, which only your payroll can price | Nothing, until something breaks |
| Is the cost predictable | Yes, one monthly figure | No, it varies by incident | Salary is fixed, cover is not | No, it arrives all at once |
| Who is watching the systems | A team, on what we manage | Nobody, until you call | One person, during their hours | Nobody |
| Security included | Antivirus on every package, EDR, MDR and 24/7 SOC monitoring from Secure | Only what you buy, job by job | Whatever that person has time to build | None |
| When you find out about a problem | On an alert | When somebody tells you | When they are at their desk | When it stops working |
| Cover when your person is away | A whole team | Book an appointment | Nobody | Nobody |
| Best when | You want IT off your plate entirely | You genuinely need us twice a year | You have the volume for a full time role | Downtime costs you nothing |
Per seat rates from expresssupport.com/msp-business-packages/. Hourly business rates from our pay as you go rate card and expresssupport.com/booking/. Both checked August 14, 2026. The in-house column carries no dollar figure on purpose: we do not know your payroll and will not invent it.
What if we do not want a monthly plan?
Then do not take one. We work by the hour too, at published business rates, and we will tell you when that is genuinely the better deal for you. These are the same figures on our rate card and our booking page.
| Hourly, business rates | Rate | How it is billed |
|---|---|---|
| Business Remote Desktop Assistance | $199 / hour | Billed in 30 minute increments |
| Business On-Site Service | $219 / hour | Billed in 30 minute increments after the first hour |
| In-store Support | $189 / hour | Billed in 30 minute increments, plus parts as needed |
The two business hourly rates appear on both our pay as you go rate card and expresssupport.com/booking/ and agree exactly. In-store support and all three billing rules are published on the booking page. Checked August 14, 2026.
| Fixed price work | Price | Unit |
|---|---|---|
| Mailbox Migration | $159 | Per mailbox |
| Bitdefender Antivirus with Update Management | $95 | Per device, per year |
| Hardware Repair | $129 or $189 | Depending on the project |
Mailbox migration from expresssupport.com/booking/. Bitdefender and hardware repair appear on both the rate card and the booking page at the same figures. The rate card labels hardware repair Level 1 and Level 2; what separates the two is published nowhere, so we confirm which applies before we start rather than let you find out on the invoice. Checked August 14, 2026.
Hourly suits a business that calls us once or twice a year. If you are calling monthly, a plan is usually the cheaper and calmer answer, and we will say so on the phone rather than keep billing you by the hour.
Eight things to get in writing from any IT provider
A monthly figure is not a quote until these eight are settled. Ask us, and ask whoever else you are talking to. If a provider will not put an item in writing, that is the answer to the question.
- What counts as a seat. Per user, per device, or per user with a device cap. Without this the headline rate cannot be multiplied out.
- The size of the support pool and what happens the moment it is empty. Pooled support is finite by design, so the empty case is the real term.
- Onboarding. What the takeover costs, how long it takes, and who covers you during it.
- Term and notice. The length, the notice period, the auto-renewal date, and any early termination fee. Work backwards from the renewal date.
- Response targets in numbers. What counts as a response, what counts as a fix, and the target for each. Fast means nothing until it is defined.
- What unlimited excludes. Most unlimited plans carve out projects, hardware, after hours and onsite visits. Get the carve-outs listed.
- Who owns the documentation and the admin credentials. Network diagrams, password records and vendor accounts should belong to you.
- Proof of a restore, not a screenshot of a backup. Those are different things and only one of them gets you your data back.
We answer all eight in writing before you sign, and we will read your current provider’s agreement with you if that helps. Call (315) 682-6372.
Pricing questions we get asked
How much does managed IT cost per user in Central New York?
Express IT Solutions publishes three per seat rates. MSP Business Standard is $65 per seat, MSP Business Secure is $80 per seat, and MSP Business Total is $99 per seat. All three are billed flat monthly, per user or device. Your monthly figure is that rate multiplied by the seat count we agree in writing. Call (315) 682-6372 and we will count it with you.
What is included at $65 per seat per month?
MSP Business Standard covers Microsoft 365 management, device tracking and management, patching and updates, pooled support at 25 minutes per seat, helpdesk access billed from that pool, onsite appointments billed from that pool, and endpoint antivirus. If you need EDR, MDR, spam filtering or 24/7 security operation center monitoring, those start on MSP Business Secure at $80 per seat.
Is a seat a person or a device?
Our published billing basis is flat monthly, per user or device, which is an either or. An office of twelve people with twenty machines can be counted more than one way, so we do not print a rule here that would be wrong for half our clients. We count your environment with you and write the seat definition into your agreement before you sign.
Do you charge by the hour if we do not want a monthly plan?
Yes. Our published business rates are $199 per hour for remote desktop assistance and $219 per hour for onsite service. Remote work is billed in 30 minute increments. Onsite work is billed in 30 minute increments after the first hour. In-store support is $189 per hour plus parts as needed.
Is there a setup or onboarding fee?
We do not publish a setup or onboarding fee, and we are not going to invent one on a webpage. What onboarding takes depends on how many machines we inherit, how much documentation exists, and what has to be migrated. We scope it on the first call and put the figure, or the absence of one, in writing before you sign anything.
Are we locked into a long contract?
We keep terms reasonable and spell everything out before you sign. The goal is to earn the renewal by doing good work, not to trap you. We will walk you through the agreement line by line. We do not publish a fixed term on this page because the term belongs in your agreement, where you can read it.
Where do the prices on this page come from?
From our own published sources, not from an industry average. The three per seat rates come from our managed IT packages page at expresssupport.com/msp-business-packages/. The hourly and fixed price rates come from our pay as you go rate card and our booking page at expresssupport.com/booking/. Every figure on this page was checked against those sources on August 14, 2026.
TELL US THE SEAT COUNT
Tell us how many people and machines you have.
We will count the seats, pick the package that fits, and put one flat monthly figure in writing. Free, no obligation, no hard sell.
- It goes to our office in Fayetteville, not a call centre.
- We will tell you straight if there is a cheaper way to cover it.
- No revenue question, no budget question, no qualification hoops.
Or just call
That line reaches a person who knows the work. If you want an answer now instead of later today, calling is faster, and we would rather say that than pretend the form is.
The form is the better route if you would rather write it down than say it out loud, or you are somewhere you cannot take a call.
(315) 682-6372Your seats, your number, in writing.
Tell us how many people and machines you have and what is driving you nuts. We will count the seats, pick the package, answer all six of the unpublished questions above, and send you one flat monthly figure. Free, no obligation, no hard sell.
A 20 minute scoping call, free. We will tell you straight, including when the smaller package is the right one.
Express IT Solutions, 511 East Genesee St, Suite 8A, Fayetteville, NY 13066, (315) 682-6372, help@expresssupport.com
Managed IT for Central New York since 2005 · Over 21 years local · Last updated August 14, 2026