IT services for Syracuse and Central New York.
Managed IT for businesses, computer repair and projects for anyone, and AI agents built by the same team that runs your network. Pick the route that fits, or call (315) 682-6372 and we will tell you which one it is.
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What does Express IT Solutions do?
Express IT Solutions is a Fayetteville, New York IT firm, in business since 2005. We do three things. We run managed IT for businesses, a flat monthly fee covering helpdesk, monitoring, security and backups. We handle one off work, computer repair, data recovery, networks, phones and websites. And we build AI agents that answer calls, route work and automate the parts of a job nobody wants to do. On site across all of Upstate New York, and at every location our multi site clients run.
Managed IT and business support
We take over your technology and run it for a flat monthly fee. Helpdesk, patching, monitoring, security, backups, vendors and planning, handled by one local team instead of whoever is free.
Best if you have staff, more than a handful of computers, and IT keeps interrupting the actual work.
Start with managed ITOne off repair and projects
Something is broken, or something needs building once. No plan, no commitment. We book a visit, do the job, and you pay for that job. Homes and businesses both.
Best if you have one problem right now, or one project with an end date.
Book a visitAI agents and automation
Software that does a job, not a chatbot bolted onto a website. Agents that answer the phone, qualify a lead, book the work and follow up, wired into the systems you already use.
Best if people are spending hours a week on repetitive phone, email or scheduling work.
Start with AI agents
Every service page we have
Twenty six pages, grouped by what you would call the thing. Every link on this page was fetched and confirmed live on August 15, 2026.
Managed IT and business support 5
- Managed IT Services, Syracuse and Central NYThe main page. What a flat monthly plan covers and how switching providers actually goes.
- Managed IT PackagesThe business plans side by side, with what is included in each one.
- Business IT ServicesA general overview of IT support for a business, if you want the wide view first.
- Multi Site IT SupportOne team and one standard for businesses that run more than one location.
- Onsite IT ServiceWhen it needs hands on it and someone has to drive to your office.
- Remote SupportStart a remote session so we can look at it now instead of scheduling a drive.
Repair, hardware and connectivity 4
- Data Recovery, Syracuse NYFailed hard drives, dead SSDs, cards and phones. What is recoverable and what honestly is not.
- Computer Sales: Laptops, Desktops, ServersBuy the hardware through us so it turns up configured rather than in a sealed box.
- VoIP Phone SystemsManaged business phone systems, and a comparison of the two platforms we install and support.
- Starlink RentalsSatellite internet to rent for events, job sites and outages. Syracuse, Rochester and Buffalo.
AI and automation 10
- AI Agents and Workflow Automation, SyracuseThe main AI page. What an agent is, what it does all day, and where it does not belong.
- AI Consulting, Syracuse NYStrategy before software. Where AI helps your business and where it will waste your money.
- Central New York AI ConsultingThe same consulting work, written for the towns around Syracuse rather than the city.
- AI Readiness AssessmentA short assessment that tells you whether your data and your process are ready yet.
- Start With One AI Agent, a PilotProve it on a single workflow before widening it. The lowest risk way to begin.
- AI Agents and Workflow AutomationAutomating one real workflow end to end, done for you rather than handed over as a tool.
- AI Front Desk AgentsCovering the phone and the inbox at the times nobody at the desk is free to.
- Secure AI Agents for Business DataThe agent sits on your data, so this page is about who can see what, and who built it.
- What Do AI Agents Actually Cost?The real cost drivers in plain language, with the industry ranges cited to their sources.
Build: web, apps and software 4
- Web and App Development, SyracuseSites and apps built and hosted by the same team that will still be supporting them next year.
- Enterprise Software DevelopmentCustom line of business software and the integration work that makes it fit.
- Cloud and DevOpsCloud migration, infrastructure and the deployment plumbing underneath it.
Where we work Upstate NY
On site anywhere in Upstate New York, worked from one office in Fayetteville. These are the town pages we keep, each with local detail. All service areas
What is managed IT?
Managed IT means one firm runs your technology for a flat monthly fee instead of billing you by the hour when something breaks. We watch your servers, network and computers, patch them, back them up, keep security current and answer the helpdesk. You get a predictable bill and one number to call. The alternative, paying hourly, only pays us when things go wrong, which is a strange incentive for both of us.
| Question | Managed plan | Pay as you go |
|---|---|---|
| How you are billed | Flat monthly | Per visit or per hour |
| Monitoring and patching | Included and ongoing | Only when you ask |
| Who plans ahead | We do, as part of it | You do |
| Best for | Businesses with staff | One problem right now |
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Do you work with home users as well as businesses?
Yes, both. We started in 2005 repairing computers for homes and small offices in Central New York, and we still do that work. Home jobs are billed by the visit rather than monthly: virus and malware cleanup, slow machines, data recovery, printer trouble, new computer setup, home Wi-Fi that drops in half the house, and full smart home and network installs. Same technicians, same phone number, same on site coverage.
- Home computer repair. The everyday stuff, at your house or ours. Residential IT and repair
- Smart home and home networking. Wi-Fi that reaches the whole house, wired runs, cameras. Smart home installs
- Data recovery. The drive that stopped mounting, with the only copy of the photos on it. Data recovery
What areas do you cover?
On site, all of Upstate New York. We are based at 511 East Genesee St in Fayetteville, and the towns we are in constantly are Syracuse, Baldwinsville, Cazenovia, Chittenango, Jamesville, Lafayette, Liverpool, Manlius, Minoa and Tully, plus everywhere in between. If you run more than one office, you get the same team at every one of them: every location supported remotely from Fayetteville on one standard, and on site when a site needs hands on it, including the locations we fly to. Travel is planned and agreed with you before anything is booked, and we keep no offices outside New York State. The service areas page maps the coverage town by town, with distances from our door.
| Where | On site | Remote and managed |
|---|---|---|
| Central New York | Yes, anywhere in the region | Yes |
| Rest of the Northeast | No | Yes, existing and new clients |
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How do I choose between the three?
Start with the shape of the problem, not the technology. If your business has more than a handful of computers and IT keeps interrupting the work, you want managed IT. If one thing is broken right now, or you have a single project with an end date, book a visit and pay for that job. If people are spending hours on repetitive phone, email or scheduling work, look at AI agents. If you are not sure, call us and we will say which one, including none.
| If this is you | Start here |
|---|---|
| We have staff and IT keeps interrupting work | Managed IT |
| One machine, one outage, one bad day | Book a visit |
| Our phone rings and nobody can get to it | AI front desk agents |
| We think we need AI but cannot say why | AI readiness assessment |
| It is our house, not a business | Residential IT |
Why work with us rather than the next IT company?
Four things, all of which you can check yourself before you call.
- Over 21 years, one continuous team. Express IT Solutions was filed with New York State on May 13, 2005, as Express Computer Service. Same owner since. Our story
- On site across Upstate New York. Not a call centre and not a franchise. We drive to you anywhere in the region, and if you run more than one office we go to the other locations too, including the ones we fly to.
- We build the software, not just recommend it. Two production systems of our own run on the public internet right now, and you can go use them.
- 4.9 from 154 reviews on Google and Trustindex, verified August 2026. The live count moves, so the current one is on our reviews page, pulled from Google and Trustindex.
Both designed, built and operated by Express IT Solutions. Most IT firms recommend software. We also ship it, which is why we will tell you when an AI project is not worth doing.
What people ask before they call
What services does Express IT Solutions offer?
Three groups. Managed IT for businesses, which is a flat monthly fee to run your helpdesk, monitoring, security and backups. One off work for homes and businesses, which covers computer repair, data recovery, hardware, phone systems, networks and smart home installs. And AI, which covers consulting, readiness assessments and custom AI agents that we build and then operate.
Do you charge by the hour or by the month?
Both, depending on which one suits you. Managed IT clients pay a flat monthly fee that covers the agreed scope. Everyone else pays for the visit or the project, with no plan and no commitment. We will tell you which is cheaper for your situation rather than steering you at the bigger number.
Do you come on site, or is everything remote?
Both. Plenty gets solved remotely because it is faster for you, and we come out when the job needs hands on it. On site we cover all of Upstate New York, and the towns we are in constantly are Syracuse, Fayetteville, Baldwinsville, Cazenovia, Chittenango, Jamesville, Lafayette, Liverpool, Manlius, Minoa and Tully. If you run more than one office we cover every location you have, including the ones we fly to, with travel planned and agreed before anything is booked.
Can you help with one problem instead of a monthly plan?
Yes. Most people meet us that way. Book a visit, we fix the thing, you pay for that job and nothing else. If it turns out the same thing keeps happening we will say so, and then you can decide whether a monthly plan is worth it. We are not going to pretend one repair needs a contract.
Do you build the AI agents yourselves?
Yes. We design, build and operate them, and we run two production systems of our own on the public internet, PlowzBox and CNY Signal. That matters because an agent sits on your data, so the question of who built it and who can see it is not a small one. We will also tell you when a workflow is not worth automating.
How do I get started?
Call (315) 682-6372 and a person in Fayetteville answers, or book a visit online and pick a time. Tell us what is happening in plain language. We will say which of the three routes fits, what it would involve, and what it would cost, and if the answer is that you do not need us yet, we will say that too.
TELL US WHAT IS WRONG
Tell us what is not working.
One machine or the whole setup, describe it in your own words. We will tell you what we would do about it.
- It goes to our office in Fayetteville, not a call centre.
- We will tell you straight if there is a cheaper way to fix it.
- No revenue question, no budget question, no qualification hoops.
Or just call
That line reaches a person who knows the work. If you want an answer now instead of later today, calling is faster, and we would rather say that than pretend the form is.
The form is the better route if you would rather write it down than say it out loud, or you are somewhere you cannot take a call.
(315) 682-6372Tell us what is going on and we will point you at the right one.
You do not have to know whether it is a managed IT problem, a repair, or something an agent should be doing. Describe it in normal words. That is the whole first conversation.
No obligation, no hard sell. If you do not need us, we will tell you that instead.
Formerly Express Computer Service · Central New York since 2005 · Last updated August 15, 2026